RETURN POLICY

Refund Policy

Clothing:

We do offer you an exchange or refund for clothing, but you should return this parcel back to our address. Do not ship the product back from the address you got it from. Contact us first!

Use this template for contacting us to initiate the return process:

• Full name:
• Shipping address:
• Order number:
• List of items you want to return:

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging, meaning the plastic wrap around the item must be intact. u also need to return the plastic bag/parcel in which you received the order in (or at least the labels that are on them) as this/these state the production value. That tremendously helps with customs when you ship it back to us!

We require a receipt or proof of purchase to initiate the return process. We can identify you quickly when you contact us with the email you used for ordering. Please, make sure to include your name and order number in this email.

Please, never send your purchase back to the address you got it from! Contact us first!

After contacting us, we will give you instructions on how to mail the items to us.

You will be responsible for the postage fee to ship the items to our Dutch offices (for EU countries*). Shipping costs are non-refundable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Inspecting and refunding your item may take up to two weeks. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you have paid with a credit card, please be aware that the purchase might not be refunded directly to your connected bank account but instead will be deleted from your next bill.

There is often a small processing time before a refund is posted, please contact your bank about that. 

If we have processed your refund but you have not received a refund within 2 weeks, please contact us at Shopkawaii.nl@hotmail.com or via our help desk support.